Rebuttal Letter Sample For Chargeback

Are you in need of a Rebuttal Letter Sample For Chargeback? Below, you will find an example of a sample letter that you can use as a template. Feel free to modify it as needed to fit your specific situation.

Explanation of Chargeback

Chargebacks can be frustrating for businesses, as they can result in lost revenue and damage to reputation. A chargeback occurs when a customer disputes a transaction with their bank or credit card company, leading to the funds being reversed and returned to the customer. This can happen for a variety of reasons, such as fraud, unauthorized transactions, or dissatisfaction with a product or service.

• Chargebacks can be costly for businesses, as they often come with additional fees.
• It is important for businesses to respond promptly and effectively to chargebacks to protect their bottom line.
• A well-crafted rebuttal letter can help businesses dispute chargebacks and potentially recover lost funds.

Sample Rebuttal Letter For Chargeback

Dear [Recipient’s Name],

I am writing in response to the chargeback issued for transaction #[Transaction Number] on [Date]. I was disappointed to learn that you have disputed this transaction, as I believe that the services/products provided were of high quality and met the expectations outlined in our agreement.

Furthermore, I have attached supporting documentation, including [invoices, contracts, tracking information, etc.], which clearly demonstrate that the transaction was legitimate and authorized by you. I ask that you review this evidence carefully and reconsider your decision to issue a chargeback.

If there was any dissatisfaction with the services/products provided, I am more than willing to discuss your concerns and find a mutually satisfactory resolution. Customer satisfaction is our top priority, and we value your feedback and input.

Please feel free to contact me directly at [Phone Number] or [Email Address] to further discuss this matter. I appreciate your prompt attention to this issue and look forward to resolving it in a timely manner.

Sincerely,

[Your Name]