Merchant Chargeback Rebuttal Letter Sample

Are you looking for a Merchant Chargeback Rebuttal Letter Sample to help you dispute chargebacks effectively? Look no further! Below, you will find examples of Merchant Chargeback Rebuttal Letter Samples that you can use as a guide and customize to fit your specific situation.

Understanding the Need for a Merchant Chargeback Rebuttal Letter Sample

Chargebacks can be a headache for merchants, leading to financial losses and potential damage to their reputation. When faced with a chargeback, merchants have the opportunity to submit a rebuttal letter to dispute the claim and provide evidence to support their case. Here are some common reasons why merchants may need to send a Merchant Chargeback Rebuttal Letter:

Prove that the transaction was legitimate and authorized by the cardholder
Show evidence of delivery or proof of service provided
Challenge inaccuracies or discrepancies in the chargeback claim

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Example of Merchant Chargeback Rebuttal Letter Sample

Dear [Recipient’s Name],

I am writing in response to the chargeback claim filed against our company for transaction #[Transaction Number]. We were surprised to receive this chargeback as we believe that the transaction was legitimate and authorized by the cardholder.

Our records show that the cardholder provided their authorization for the transaction on [Date] at [Time]. Additionally, we have attached supporting documentation, including a signed receipt and proof of delivery, to demonstrate that the goods/services were provided as agreed upon.

We believe that there may have been a misunderstanding or error in the chargeback claim and request that you review the evidence provided carefully. We are confident that once you have all the facts, you will see that the chargeback is unwarranted.

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We value our relationship with our customers and strive to provide excellent service at all times. We hope that this matter can be resolved promptly and amicably.

Sincerely,

Your Name