Bad Service Complaint Letter Sample For Poor Customer Service

I am writing to express my disappointment with the level of customer service I received at your store on [date]. I visited your establishment to purchase [product/service], but I encountered several issues that left me feeling dissatisfied.

Firstly, the staff members were rude and unhelpful. When I approached one of your employees with a question about the product, they were dismissive and seemed uninterested in assisting me. This kind of attitude is unacceptable and reflects poorly on your company.

Secondly, the wait times at the checkout were excessive. There were only two cashiers working, despite the long line of customers waiting to pay. I waited for over [time period] before I was able to complete my purchase. This lack of efficiency is frustrating and shows a disregard for customer satisfaction.

In addition, when I asked to speak to a manager about my experience, I was met with further resistance. The manager was unavailable, and the staff refused to provide me with any contact information to follow up on my concerns. This kind of dismissive behavior is unacceptable and does not reflect well on your company’s reputation.

I expect better service from a company of your caliber and am disappointed by the lack of professionalism I encountered during my visit. I trust that you will take the necessary steps to address these issues and ensure that future customers do not have to experience the same level of poor service.

Sincerely,
[Your Name]